Delete your account in the app
- Sign in to the native K53 Next Android app.
- Open Settings, then Account.
- Select Delete account. If requested, sign in again to verify it is you.
- Read the confirmation and confirm permanent deletion.
For a separate Base44 web account, use the web app's account-deletion controls or contact support. Please identify whether your request concerns Android, web, or both.
Request deletion by email
If you cannot sign in, email info@swartlanddigital.co.za from the address connected to your K53 Next account. Use the subject “K53 Next account deletion”. We may ask you to verify account ownership before processing the request.
What is deleted
Deletion removes or de-identifies the personal information and study data associated with your account, including your profile, quiz history, progress, mistakes, bookmarks and preferences.
For the native Android app, deletion also removes the Firebase sign-in account, cloud device-progress records, Premium entitlement and the app's purchase-verification records. It does not remove Google Play's independent transaction records or automatically refund a purchase. A temporary deletion-completion record is marked to expire after 24 hours; automatic cleanup may complete later. Separate web accounts are not deleted by the Android action.
What may be retained
Limited records may be retained where reasonably necessary for fraud prevention, security, dispute resolution or legal compliance. De-identified information that can no longer identify you may be retained. Encrypted backups may take a limited period to expire.
Timing
We aim to complete verified deletion requests without undue delay and within the time required by applicable law. Account deletion is permanent and deleted study progress cannot be restored.